Frequently asked questions
If you need to modify or cancel your order, please reach out to us within 12 hours of order confirmation at email@example.com. Kindly note that cancellations cannot be processed for orders that have already been packed or shipped.
We accept a variety of secure payment methods, including credit cards, debit cards, and other convenient options. Rest assured, your transactions with TheBrandBags are safe and reliable.
Once an order is placed, we are unable to modify the shipping address. Please double-check your address information before completing your purchase to ensure accurate delivery.
You will receive your tracking number via email a few days after placing your order. If you've received a shipment notification, allow 3 to 5 business days for the tracking information to update.
To track your order, use the tracking number provided in the email notification. Visit our Tracking Page or use the carrier's website (e.g., DHL, USPS, FedEx, UPS) for real-time updates.
Typically, delivery takes between 15 to 20 days. This timeframe includes processing (3-5 working days) and shipping (10-15 working days). Please note that during high seasons or sales, delivery may take a bit longer.
To initiate a return, contact us within 7 days of receiving the product. Ensure the product is unworn, with original labels, and in the undamaged box. Provide visual evidence (e.g., photo, video) for a prompt return process.
Your package may be subject to customs fees and import duties. The recipient is responsible for all incurred duties and taxes. We cannot determine these fees during checkout.
Yes, we offer expedited shipping for orders placed before 19:30 on Monday to Friday. Please note that expedited shipping excludes Saturday, Sunday, and Bank Holidays.
Upon receiving and inspecting your return, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will be applied to your original payment method within a specified timeframe.