Frequently asked questions

How do I change or cancel my order?

 If you need to modify or cancel your order, please reach out to us within 12 hours of order confirmation at Kindly note that cancellations cannot be processed for orders that have already been packed or shipped.

What payment methods do you accept?

 We accept a variety of secure payment methods, including credit cards, debit cards, and other convenient options. Rest assured, your transactions with TheBrandBags are safe and reliable.

Can I change my shipping address after placing an order?

Once an order is placed, we are unable to modify the shipping address. Please double-check your address information before completing your purchase to ensure accurate delivery.

When will I get my tracking number?

You will receive your tracking number via email a few days after placing your order. If you've received a shipment notification, allow 3 to 5 business days for the tracking information to update.

How do I track my order?

To track your order, use the tracking number provided in the email notification. Visit our Tracking Page or use the carrier's website (e.g., DHL, USPS, FedEx, UPS) for real-time updates.

How long does delivery take?

Typically, delivery takes between 15 to 20 days. This timeframe includes processing (3-5 working days) and shipping (10-15 working days). Please note that during high seasons or sales, delivery may take a bit longer.

How do I return an item?

To initiate a return, contact us within 7 days of receiving the product. Ensure the product is unworn, with original labels, and in the undamaged box. Provide visual evidence (e.g., photo, video) for a prompt return process.

Will I be charged with customs and taxes?

Your package may be subject to customs fees and import duties. The recipient is responsible for all incurred duties and taxes. We cannot determine these fees during checkout.

I need my order fast, do you provide expedited shipping?

Yes, we offer expedited shipping for orders placed before 19:30 on Monday to Friday. Please note that expedited shipping excludes Saturday, Sunday, and Bank Holidays.

When will I receive my refund?

Upon receiving and inspecting your return, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will be applied to your original payment method within a specified timeframe.