Shipping Policy
You will receive the item within 15 – 20 days of order. Below is our shipping policy. We invite you to readers to better understand.
The time frame of order delivery is divided into two parts:
- Processing time: 3-5 working days.
- Shipping time: 10-15 working days.
During high season and Sales, delivery might take a little longer.
- We also offer express delivery (excl. Saturday, Sunday and Bank Holidays) for orders placed before 19:30 on Monday to Friday. Orders placed after this will be delivered within two days (excl. Saturday, Sunday, and Bank Holidays).
- Your package may be subject to the customs fees and import duties of the country to which you have your order shipped. The recipient is responsible for all duties and taxes incurred. Brandy Bucket cannot determine these fees during the checkout process.
- In most cases, it takes from 10-15 days. As we ship via DHL/UPS/FEDEX/EMS, the product gets handed to your local post office on arrival in your country and as such, delivery times will vary by country depending on the efficiency and expediency of your postal service.
- Please don’t refuse the package because of the customs or taxes charges when the item is delivered. The carrier won’t be able to return the items to us unless these fees are paid. Our only option is to abandon the package in customs and if this happens, we won’t be able to offer a refund.
For orders that are returned due to incorrect or missing address information, shipping fees are non-refundable. We are happy to re-ship the order to you, however, additional shipping charges will apply to re-ship the items to the correct address.
SHIPPING TIME
Shipping time varies by location. These are our estimates:
Location
*Estimated Shipping Time
United States
6-12 Business days
Canada, Europe
8-15 Business days
Australia, New Zealand
8-15 Business days
Central & South America
10-20 Business days
Asia
8-15 Business days
Africa
15-30 Business days
Max delivery time – 30 business days.
*This doesn’t include our 2-5 day processing time.
*All shipping times exclude clearance/customs delays
each order will be processed within 2-5 business days using USPS or UPS FedEx and DHL.
Tracking number:
How can you track delivery?
The automatic tracking code will be emailed to you when you order after a few days. If you just received a shipment notification, please allow 3 to 5 business days for the tracking information to update.
* USPS tracking:
https://tools.usps.com/go/TrackConfirmAction_input
* FedEx tracking:
https://www.fedex.com/en-vn/tracking.html
* UPS tracking:
https://www.ups.com/track?loc=en_US&requester=ST/
In this case, the time has passed but the tracking code has not been reported yet. Please contact us immediately via email: store@brandybucket.com
- Please note: Your order may split into multiple shipments. If this occurs, you will be notified and receive a tracking number for each separate shipment.
